Junk Removal and Hauling Services in Austin & Beyond

"I had a great experience with Junkluggers this week. They were very communicative, keeping me updated on their arrival time and even offering to come earlier if I preferred. I had reached out to another junk removal company before them, but they were much harder to get in touch with. Junkluggers gave me a fair and honest price, and they went above and beyond in clearing things out. Moving out this week has been time-consuming and stressful, so I really appreciated how quick and easy this part of the process was. I’d hire them again in a heartbeat. Thanks, Justin and Mike!"

"I had wonderful same day service from the "Junk Luggers of Austin" team . That included the sales desk, pickup scheduler, and pickup team. They arrived on time, finalized the sales price which was very fair, loaded my 1000lbs of metal items on the truck without an issue. Very Professional and Strong. I will certainly consider them for future needs."

"Responsive and quality service. Made an appointment online for a same day pickup that was seamless. Sean called me shortly afterwards to let me know there was an earlier time slot if I was available. Communication was great and the service was even better. Sean and Chris(I think; forgot to jot the name down) were great and moved items into the truck quickly. Thanks for the quality service!"

"UPDATE: I spoke with Laura, the owner, and she was very clear this not an experience that has happened before. Apologized and offered to make it right. I will definitely call them and try again next month when I expect to need a large pick up. I am happy to change the review if this matter gets resolved quickly. I had an appointment window for 330-5:30pm today, September 7th I had a missed call and a text at 12:36 PM. I was not at home and when I got in touch with them they asked could we come early and I said I was not ready. They said OK we will come at 3:30 PM Because, I was clearing out things in my home to put on the curbside for junkluggers to pick up. I didn't see a call and when I called back no one picked up and they had no voicemail set up. I had to call the person who had called me at 12:36 to have Jared call me back. Jared said could they reschedule. I said all my stuff is out on the curb then he didn't seem to know what to do. He said he'd get in touch with his supervisor and still I have yet to hear back from him. I texted him a video of the stuff on my curb and I called their customer service line number. They couldn't get a hold of anyone. An appointment was confirmed and they accepted the fact that I was not ready and would come at 3:30 PM. So how is it acceptable that it's my appointment time and everyone has already gone home. I just called back the national customer service line and they told me that that pick up had been canceled. I was not informed that it happened. I would love to speak to the owner and really had high hopes for this working out. Instead, I received the opposite of what I feel most of these reviews say about this company."

"I have called on Junk Luggers several times over the past year for help with cleaning out an apartment, and I have been impressed with every aspect of the experience. Scheduling has been very easy, and I always get a courtesy call from the driver to estimate their arrival time. The teams are very efficient and courteous. They get the job done! Thank you, Junk Luggers! I will call again!"